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Contact Support

If you encounter any issues or have questions, please reach out to support@honeydew.ai. We respond to all inquiries within one business day (usually much faster).

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Support via Slack or Microsoft Teams

We like to help our users in real-time via Slack or Microsoft Teams. To set this up, please contact us at support@honeydew.ai and we will coordinate the setup.

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Support User in Honeydew Application

We can provision a support user in your Honeydew organization to help troubleshoot any issues. These users can be assigned viewer, editor, or admin access, depending on the level of support required. They can also be provisioned with or without data access, based on your organization’s preference. Each account is tied to a named Honeydew representative and can be removed or blocked at any time by your organization’s admin. This option is especially helpful when dealing with complex modeling or data issues that require direct investigation by our team. To set this up, please reach out at support@honeydew.ai or via Slack or Microsoft Teams.
If it better suits your security or compliance requirements, you can create login accounts for Honeydew support users within your own organization and assign them to your Honeydew organization. This ensures their access is managed according to your internal policies.