Access
Admin users can see all chats across the organization. Other users can only see their own chats.Chat history includes
Status
Chats whose latest question ended before the status was recorded show no status until their
next question.
Filters
Chats can be filtered by any combination of:- User: Admin users only, since other users see only their own chats
- Agent and Domain
- Client
- Status
- Created: a date range