Get the Honeydew Semantic Layer

Frequently Asked Questions

• Do you provide a free trial?+

  Yes! We provide a 14-day free trial. Our trials include:

  1. Unlimited access to the system
  2. Support over a dedicated Slack or Teams channel
  3. Training session (typically on the second week of the trial)
  4. Up to 4 hours of data modeling guidance

  Need a larger pilot? Talk to us.

• What is an active object?+

  An active object is a field within a Honeydew workspace (a source attribute, calculated attribute or a metric) that is part of an active domain, used by BI tools, AI agents, API calls or data deployments.

  A domain is considered active if during a month it was used to serve a data consumption tool:

  • Process SQL queries
  • Process AI queries
  • Process API calls (excluding metadata)
  • Deploy a dynamic dataset

  A domain is not considered active if it is only accessed through the Honeydew UI.

  For example, if there is a domain called marketing with 250 objects (out of 3,000 objects across many domains), and only that domain received queries from Power BI during a month, then for that month there would be 250 active objects.

• What happens if an object is used in multiple domains?+

  The same unique object can participate in multiple active domains. It will only be counted once, regardless of how many domains it is included in.

• What happens if an object is used in multiple branches?+

  The same unique object can participate in multiple development branches. It will only be counted once, regardless of how many versions exist in development branches. It is possible that the same domain will have a different composition of objects in a development branch and in the production branch. An object is counted if it participates in an active domain in any branch.

• What is a user?+

  A user is someone who is consuming Honeydew through an external tool, an API or via the Web interface. That can include:

  • Users that log into BI tools with user authentication or SSO (single-sign-on).
  • Users that ask questions through an AI interface (like a Slack bot).
  • Users that call the Honeydew Snowflake Native Application through a Snowflake connection.
  • Users that use the Honeydew Studio for modeling or data exploration.
• Do users have query limits?+

  There are no query limits. Users can query as much as they want. Enterprise tier contracts may include query-limited users.

• Can I use a single service user instead of SSO?+

  Yes. There are workloads where there is no authenticated user running queries. Common use cases include:

  1. Use a single integration user to process all queries from a BI tool.
  2. Data tools that do not support user identification or authentication.
  3. Honeydew API calls from an embedded application.
  4. Honeydew API calls from an automated process, like dbt.

  Reach out to us for custom pricing.

• Are there volume discounts?+

  Yes! We provide volume discounts upon annual commitment.

• What happens if I consume more than my yearly package?+

  Overage consumption is charged based on the subscription tier without volume discounts.

• What is a limited user?+

  Limited users are available in Enterprise tier. A limited user can be limited to a specific domain or a limited number of queries.

• Do you provide support, training or help modeling?+

  All tiers include product support during business hours with response SLAs based on issue severity. In addition, we provide training, as well as guidance based on your particular data model and business domain. Questions we can help with include:

  • Best practices for data modeling and data governance.
  • Assistance for modeling complex metrics and other semantics.
  • Help to migrate semantics from existing sources, including with automatic conversion tooling.
  • Provide guidance on how to model data best for AI workloads.